Pro Tips for Guest Communication
- Respond to inquiries within 1 hour for best conversion
- Use the guest's name to personalize messages
- Keep messages concise but warm and helpful
- Automate routine messages with your PMS
Initial Inquiry Response
Quick response to guest inquiries
Hi [GUEST_NAME]! Thank you for your interest in [PROPERTY_NAME]! I'd be happy to host you. To answer your question: [ANSWER_THEIR_QUESTION] A few highlights about our place: • [KEY_FEATURE_1] • [KEY_FEATURE_2] • [KEY_FEATURE_3] We're located [LOCATION_DESCRIPTION], making it easy to [NEARBY_ATTRACTIONS]. Would you like me to send you a special offer or answer any other questions? Best, [YOUR_NAME]
Variables to customize:[GUEST_NAME][PROPERTY_NAME][ANSWER_THEIR_QUESTION][KEY_FEATURE_1][KEY_FEATURE_2]+4 more
Booking Confirmation
Confirm a new reservation
Hi [GUEST_NAME]! Great news—your reservation is confirmed! 🎉 📅 Check-in: [CHECK_IN_DATE] at [CHECK_IN_TIME] 📅 Check-out: [CHECK_OUT_DATE] at [CHECK_OUT_TIME] 👥 Guests: [NUMBER_OF_GUESTS] I'll send you detailed check-in instructions a few days before your arrival, including: • Door code and access instructions • WiFi information • House guide and local recommendations In the meantime, feel free to reach out if you have any questions! Looking forward to hosting you, [YOUR_NAME]
Variables to customize:[GUEST_NAME][CHECK_IN_DATE][CHECK_IN_TIME][CHECK_OUT_DATE][CHECK_OUT_TIME]+2 more
Special Request Response
Handle early check-in, late checkout, etc.
Hi [GUEST_NAME], Thanks for reaching out about [THEIR_REQUEST]! [CHOOSE_ONE:] ✅ Good news—I can accommodate that! [DETAILS_IF_APPROVED] ❌ Unfortunately, I'm not able to accommodate that this time because [REASON]. However, I can offer [ALTERNATIVE_OPTION]. Let me know if you have any other questions! Best, [YOUR_NAME]
Variables to customize:[GUEST_NAME][THEIR_REQUEST][DETAILS_IF_APPROVED][REASON][ALTERNATIVE_OPTION]+1 more